THE MOST ASKED HAIRCARE QUESTIONS... ANSWERED BY US!
- Georgia Green

- Aug 1
- 3 min read
Updated: Aug 2
We asked ChatGPT your most asked haircare questions and are here to give you the answers directly from the experts.
It's no secret we love ChatGPT here at S&S, but when it comes to your haircare questions, there's really no denying that our team have all the experience and tools to give you the best advice for you and your hair, because girl, it's not one size fits all when it comes to haircare!
Here are the top haircare questions, asked by you...

HOW OFTEN SHOULD I WASH MY HAIR?
This depends on your hair type, lifestyle and the products you use. We recommend washing at least once to twice a week.
HOW DO I FIX DRY, DAMAGED, OR FRIZZY HAIR?
The key is moisture and protection. Swap harsh shampoos for hydrating formulas, add a weekly mask, and always use a heat protectant before styling.
In-salon solution: Add a treatment to your next colour service or for the ultimate frizz-maintenance, we recommend booking in for an aura smoothing treatment.
WHAT'S THE BEST SHAMPOO AND CONDITIONER FOR MY HAIR?
There's truly no "one-size-fits-all" answer, that's why your friends holy grail or that viral TikTok product might not work for you. To really get the best results for you, your scalp and your hair, our go-to option is a K-Scan (read more about our K-Scan service here).
HOW DO I GROW MY HAIR FASTER OR STOP HAIR LOSS?
Healthy hair growth starts with a healthy scalp. The Kerastase Genesis range is our go-to for clients that are experiencing excessive hair fall or breakage. It works to strengthen weakened hair fibres, reduce shedding and overall boost the resilience of your hair.
Pairing this range with the newest addition to hit our retail shelves is going to be a game charger... Introducing the Glowwa Hair Food vitamins - made specifically to target growth from the inside, out.
WHY IS MY HAIR OILY EVEN AFTER I WASH IT?
You might be washing too often or using products that are too heavy for your hair type. Believe it or not, over-washing tells your scalp to produce even more oil.
DO I REALLY NEED A HEAT PROTECTOR? IF SO, WHICH ONE?
Yes, yes and YES!!
Heat styling without protection can be super damaging to your hair, causing breakage and colour fade. All you need is a few spritz before you blowdry or heat style and your good to go!
Cassey's recommendation: Any of the Kerastase thermiques work wonders and dry into your hair beautifully, and all our ColorWOW products contain protection too!
IS IT BETTER TO AIR DRY OR BLOW DRY MY HAIR?
This is extremely circumstantial - both can be fine, as long as it's done correctly.
If you're planning to air dry, make sure you aren't sleeping on it or wearing hair accessories. Your hair is it's most vulnerable when it's wet so be gentle with it to avoid breakage.
When blowdrying, it's important to make sure you're using a good quality heat protector.
WHAT'S THE BEST BRUSH FOR DETANGLING MY HAIR?
The best brush for detangling is a wet brush! We love the TangleTeezer or a Denman paddle brush!
WHAT'S THE CORRECT ORDER TO APPLY MY HAIR PRODUCTS?
The way you layer your products can make or break your routine. Applying them in the right order helps each one work more effectively and ensures your hair isn't weighed down or feeling oily.
Here's our simple guide to a step-by-step of product layering:
Scalp treatments or scrubs
Shampoo, followed by a conditioner or a masque
Creams and milks or anything heat protecting!
Oils and serums
Sprays - think hair spray and texture spray
Want a more in-depth breakdown? Comment below and let us know!




Such great advice team x